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FAQs - Nature Pack Family

I am interested. What will I get if I order?

Nature Pack is a curated experience that helps families get outdoors together. The Outdoor Explorers pack contains an adventure notebook, activity card, and products that will help you examine wildlife and enjoy an easy outdoor adventure with your family. Choose the Standard Pack or Premium Pack and get ready to explore!

I placed my order, when will I receive my Nature Pack?

Once you place an order your box will ship within one week. We will send you a shipping confirmation email from naturepack@nwf.org. If you believe your order should have shipped and you didn’t receive notice, please check your spam folder for an email from us.

Can I return my Nature Pack?

We hope you and your family enjoy your Nature Pack. During our Nature Pack pilot we will not be accepting returns or providing refunds. If one of the items in your pack is broken upon arrival, we would be happy to replace that item. Please see our return policy or contact us at naturepack@nwf.org.

Is there a phone number I can call for Customer Service?

You can reach us at naturepack@nwf.org any time for questions. We return all correspondence within 24 hours, typically same business day.

My box has not arrived yet. Who should I contact?

You can utilize the tracking information provided in your shipping confirmation email to determine your box delivery status. Please contact us at naturepack@nwf.org with any questions.

I don’t have kids, but would love to purchase this as a gift. How do I do that?

Simply go to naturepackfamily.org and choose "send as a gift" under the green "purchase" button.

We loved our Nature Pack adventure. How do I subscribe?

We are thrilled that you loved your Nature Pack! Your participation in our pilot is very valuable to us. Please take a few moments to respond to our pilot survey when you receive it by email. That will help us plan ahead for box themes and products in the future. When a subscription service is available, you’ll be one of the first to know!

What is the recommended age range for children to enjoy Nature Pack?

Nature Pack is designed for families with children ranging in age from 4 to 12 years old.

If I give you my email address, how will you use it?

We will not share your email address. You will receive occasional emails about new boxes and subscription opportunities. We will also communicate with you about your shipment, invite your feedback on our pilot experience, and share quarterly news about the mission impact your contribution has made.